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Customer Service

Thank you for visting our website www.orcaarms.com .  Orca Arms provides the content and materials on this site as an information service.  By accesing and using the website, you are agreeing to be legally bound by and comply with the terms contained in this Terms of Use Agreement.  If you do not agree to these terms, you should refain from viewing information on or obtaining documents from this website. 

General:  By using the website, you, the user of the website are subject to these Terms of Use.  User may not use the website for any unlawful purpose.  Orca Arms my change the terms in this Agreement at any time.  The changes will apprear in this Agreement and User's use of the site after the posting of of any changes will constitue User's agreement to the modified terms.  Therefore, User should read these Terms of Use each time before User access the site.  User may print a copy of the Terms of Use Agreement for reference. 

Imdemnity:  User agrees to indemnify Orca Arms against any and all claims and expenses, including attorneys' fees, arising from the User's use of the website or breach of the Agreement. 

Revocation of Acces:  Orca Arms reserves the right to revoke User's access to the website or any use authorizations relating to the site granted to User. 

User Input:  All electronic mail or communications provided by User to Orca Arms may be used by Orca Arms for any purpose without compensation to the contributor, subject to Orca Arm's website privacy policy. 

Applicable Law:  User acknowledges that the content contained in this site is controlled in and originates from the United States.  Orca Arms makes no representation that any of the content is appropriate or available for use in other locations.  Orca Arms has no responsibility for any access to this web site from territories where the content may be illegal or otherwise prohibited.  Users who choose to access this site from other locations do so at their own risk and are responsible for compliance with applicable local laws.  Any claim relating to the use of this site and any of its' content shall be governed by the internal substantive laws of the State of Arizona, without regard to its conflicts of laws rules.  User expressly consents to the jurisdiction of the state and federal courts of Arizona for any such claim. 

Site Modification:  User understands and agrees that Orca Arms may discontinue or change the site at any time, without notice.  Likewise, User understands and agrees that Orca Arms may discontinue or restrict User's use of the site for any reason without notice. 

Copyright Protection: The content displayed on the website is the property of Orca Arms and/or its licensors, and is protected by U.S. and interntional copyright and other intellectual property laws.  All rights reserved.   

Content Use Limitations:  User agrees not to copy, reproduce, modify, display, perform, publish, create derivative works from, or store any content from Orca Arms website.  User also agrees not to distribute, transmit, broadcast or circulate any such content to others, without the express prior written consent of Orca Arms, except User may, on an occasional and irregular basis, reporduce, distribute, display or transmit an insubstaintial portion of such content, for a non-commercial purpose and without charge, to a limited number of individuals, provided Users includes all copyright and other proprietary rights notices with that portion of the content, in the same form in which the notices appear on the website in addition to the granted permission of Orca Arms.  User may not post any of Orca Arms website content to forums, newsgroups, mail lists, electronic bulletin boards, or other web sites, with out the prior written consent of Orca Arms.  Use of all site content is for non-commercial purposes only.  Orca Arms content includes information, tips, facts, views, and opinions Orca Arms determines worthy of publications.  Orca Arms does not give business, technical, or any other professional advice through or in connection with this site. 

Trademarks:  Orca Arm's website contains trademarks and trade names of Orca Arms.  Third party trademarks and trade names are the property of their respective owners. 

Links to Other Sites:  Orca Arm's website contains hyperlinks to websites operated by third parties.  These hyperlinks are provided for the benefit of the users of the site.  A hyperlink to a third party website does not imply that Orca Arms endorses the content on or the business of the hyperlinked website.  User is solely responsible for determining the integrity and reliability of the information on the hyperlinked website. 

Disclaimer of Warranties:  Although Orca Arms aims at providing high quality content, Orca Arms does not guarantee or warrant the accuracy, completeness or timeliness of the site's content.  USER EXPRESSLY ACKNOWLEDGES AND AGREES THAT USE OF THE INFORMATION FROM THE SITE IS AT USER'S SOLE RISK.  THE CONTENT IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS.  ORCA ARMS EXPRESSLY DISCLAIMS TO THE USER ALL WARRANTIES OF ANY KIND, WHETHER EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR PARTICULAR PURPOSE AND NON-INFRINGEMENT.  ORCA ARMS MAKES NO WARRANTY THAT THE CONTENT WILL MEET USER'S REQUIREMENTS, OR THAT ACCESS TO THE SITE AND THE CONTENT WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR FREE; NOR DOES ORCA ARMS MAKE ANY WARRANTY AS TO THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF THE SERVICE OR AS TO THE ACCURACY OR RELIABILITY OF ANY CONTENT.  USER UNDERSTANDS AND AGREES THAT ANY DOCUMENT AND/OR DATA DOWNLOADED OR OTHERWISE OBTAINED THROUGH THE USE OF THIS INFORMATION SERVICE IS DONE AT THE USER'S OWN DISCRETION AND RISK AND THAT USER IS SOLELY RESPONSIBLE FOR ANY DAMAGE TO USER'S COMPUTER SYSTEM OR LOSS OF DATA THAT RESULTS FROM THE DOWNLOAD OF SUCH MATERIAL AND/OR DATA.  ORCA ARMS MAKES NO WARRANTY REGARDING ANY INFORMATION OBTAINED FROM ANY HYPERLINDED THRID PARTY SITE.  NO INFORMATION OBTAINED BY USER FROM THE SITE SHALL CREATE ANY WARRANTY NOT EXPRESSLY MADE HEREIN.  SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES, SOME OF THE ABOVE EXLUSIONS MAY NOT APPLY TO USER. 

Limitation of Liability:  BY USING THE SITE, USER IS AGREEING THAT UNDER NO CIRCUMSTANCE WILL ORCA ARMS BE RESPONSIBLE FOR ANY INFORMATION CONTAINED IN, DISPLAYED ON OR OMITTED FROM THE SITE.  ANY PERSON'S RELIANCE ON ANY SUCH INFORMATION, WHETHER OR NOT THE INFORMATIONS IS CORRECT, CURENT OR COMPLETE;  THE CONSEQUENCES OF ANY ACTION BY USER OR ANY OTHER PERSON TAKES OR FAILS TO TAKE BASED ON INFORMATION PROVIDED BY OR AS A RESULT OF THE USE OF THE SITE.  USER SPECIFICALLY AGREES THAT ORCA ARMS IS NOT LIABLE FOR ANY CONDUCT BY USER ASSOCIATED WITH THE SITE, INCLUDING, BUT NOT LIMITED TO, ACTIVITIES RELATING TO DATABASES, DIRECTORIES, COMMUNITIES, RESUMES, USER PROFILES, SURVEYS, CHAT ROOMS, MESSAGE BOARDS OR OTHER SERVICES CURRENTLY OFFERED OR THOSE SERVICES THAT WILL BE OFFERED IN THE FUTURE.  IN NO EVENT SHALL ORCA ARMS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES, RESULTING FROM THE USE OR THE INABILITY TO USE THE SITE, OR FROM ANY GOODS OR SERVICES PURCHASED OR OBTAINED OR MESSAGES RECEIVED OR TRANSACTIONS ENTERED INTO THROUGH THE SITE OR RESULTING FROM UNAUTHORIZED ACCESS TO OR ALTERATION OF TRANSMISSIONS OR DATA, INCLUDING BUT NOT LIMITED TO, DAMAGES FOR LOSS OF PROFITS, USE, DATA OR OTHER INTANGIBLE PROPERTY, EVEN IF ORCA ARMS HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.  IN THE EVENT ORCA ARMS IS FOUND LIABLE, ITS LIABILITY TO USER OR ANY THIRD PARTIES IS LIMITED TO $50.  SOME JURISDICTIONS DO NOT APPLLOW THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO SOME OF THE ABOVE LIMITATIONS MAY NOT APPLY TO USER. 

Legal Notices, Copyrights and Trademarks:  Weights, dimensions, patterns and clor of the individual Firearms and products may vary.  Orca Arms reserves the right to change or modify its products without any notice.  Pricing may vary by model, specifications, color, size and availability.  Follow the saftey rules printed in Firearms and products instruction books and on ammunition boxes.  If you do not have an instruction book for your Orca Arms firearm, write to Orca Arms 9825 Carroll Centre Rd Suite 100 San Diego CA 92126, for a free copy, or request a copy on-line.  Pleased specify the model and serial number.  The firearms herein have been photographed with their actions closed to properly showcase their features.  In actual practice,  any firearm not in use mus be left with ammunition removed, action open, and safety on. 

Shipping & Delivery

Orders will ship via selected shipping type in CHECKOUT.  Free shipping will be shipped via lowest cost carrier.  All purchases made from Orca Arms website are made pursuant to a shipment contract, which means that the risk of loss and title for such items pass to you upon our delivery to the carrier / shipping type you selected at Checkout.  If shipping cannot be provided in accordance to your requested shipping type or are not in accordance with firearms laws/shipping requirements, you will be contacted directly for further instructions.  We only ship orders to physical address located within the United States.  We do not ship to APO or FPO addresses.  We ship from multiple warehouses; Arizona and California and based upon availability of products.  ALL FIREARMS must be shipped to a licensed FFL Dealer with adult signature required.  It is your responsibility to select, notify and provide us with your FFL dealer's shipping and transfer information.  If you need assistance in finding an FFL Dealer near you please contact us Toll FREE at (858) 586-0503.

Privacy & Security
Please refer to the Privacy Policy section that can be found in detail under Privacy Policy located in this Orca Arms website.  Orca Arms is committed to ensuring that your privacy is protected.  Should we ask you to provide certain information by which you can be identified when using this website; you can be assured that it will only be used in accordance with the terms outlined under the Privacy Policy that is located on this website.  Orca Arms may change this policy from time to time and we suggest that you check the Privacy Policy page regularly to ensure that you are satisfied with any changes.
Returns & Replacements

All firearm sales are considered a FINAL SALE.  All other unused, unopened products may be returned within 30 days.  A restocking fee of 15% will be assessed on all returned items.  Returns must be approved in advance by requesting from and submitting to Orca Arms a returns and repairs form.  Please contact us at (858) 586-0503 to request a Return Authorization Form.  If a manufacturing defect or workmanship error is present, please contact Orca Arms to discuss having the item repaired or replaced.  Repair and/or replacement are subject to the manufacturer’s written warranty and their specific requirements.  If you are not sure about or do not understand the warranty or approved replacement policies of any products on this website it is your responsibility to contact Orca Arms for this information before you place your order.  If you obtain approval for warranty performance send your firearm with the completed Return Authorization Form along with, proof of retail purchase, freight prepaid to:  Orca Arms 9825 Carroll Centre Rd Suite 100 San Diego CA 92126.  You may call us at any time for assistance at (858) 586-0503.

Ordering

When purchasing FIREARMS from this website it is your sole responsibility to select the licensed FFL Dealer for us to ship to.  It is your responsibility to comply with all firearms laws in your area, including checking all local laws before ordering or using and item purchased from Orca Arms or any manufacturer whose product is sold here.  When you purchase from Orca Arms website you agree to follow all manufacturer safety instructions and to only use the Firearm(s) in a safe manner in an approved area for a legal purpose. You must be of legal age to own any items you order from this website.  You must provide a valid contact number with any order as we may require contacting you at that provided phone number before processing your order.  If you have any questions regarding the product you are ordering it is your responsibility to call us and ask before ordering!  We can be contacted at (858) 586-0503 or by email at info@orcaarms.com.  Guaranteeing that you will receive the item you have ordered is based upon stock availability and receiving guaranteed funds; this means that occasionally we may only have one item in stock and more than one person orders it, and that we will honor the first received guaranteed funded order.  If we run out of stock we will contact you directly for approval to either back ordering the item, or to cancel your order and refund you your money.  Orca Arms will not hold any orders that we have not received guaranteed funds for. Online inventory changes every day and occasionally an item may appear with a typographical mistake to the item's description.  Orca Arms does not guarantee that title, descriptions, quantities or pictures on the website to be error-free.  Orca Arms reserves the right to refuse any order including but not limited to orders for items with errors in the description, price quantities, etc.  In the event that this should occur we will not charge your card and contact you directly for further instructions.  Orca Arms makes every attempt to ship your order within 48-72 hours of receiving it; depending on demand.  

Payment, Pricing & Promotions

You are responsible for payment for all orders placed through Orca Arms website.  DO NOT place an order if you are not sure you want it.  If you have any questions regarding the product you are ordering it is your responsibility to call us and ask before ordering.  Full payment is required on all orders prior to shipping.  A 50% deposit is required for all custom orders with complete payment due prior to shipping.  Orders paid with a credit or debit card will have the card charged when the order is processed, shipping charges will be added and charged when the order is shipped.  If your payment does not go through, you will be contacted directly for further instruction.  If we do not receive a payment / guaranteed funds within 3 business days of the order being placed the order will be considered cancelled.  All checks returned due to insufficient funds will be charge a $50 processing fee and we will require that the order be paid in full by cash, wire transfer or cashier’s check. All pricing on Orca Arms website is subject to change at any time without notice.    Orca Arms makes every attempt to display pricing accurately, however, we cannot confirm price of an item until your order is processed.  If an item's description contains an error, such as an incorrect price, we will not process the order without first contacting you for further instructions.  Re-Sale tax must be collected for all orders shipping inside the states of California (8%) and Arizona (9.4%).  All sales tax is subject to change at any time.  Re-sale tax is assessed accordingly to each states published re-sale tax rate.  Any Promotions that Orca Arms provides is subject to change at any time for any reason and without notice.

Updating Account Information

If you use this website, you are agreeing to be responsible for maintaining the confidentiality of your account and password as well as restricting access to your computer.  You agree to be responsible for all activities that occur under your account or password.  You must be of legal age to use Orca Arms website and if you are not you may do so only under the involvement of a parent or guardian.  You agree to keep your account information up to date and accurate.  You agree that the account information is solely yours.  Orca Arms reserves the right to refuse service, terminate accounts, remove or edit content, cancel orders at any time for any reason without notice.

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